Telecaller (Manufacturing)

 A leading manufacturer, seller, and service provider of RO water purification systems, is seeking a motivated and organized Back Office cum Telecaller to join our team in Manjri. This role will be responsible for a blend of tele-calling activities, providing crucial back-office support, and ensuring smooth operational efficiency. The ideal candidate will possess excellent communication skills, be proficient in data management and MS Office, and have a proactive approach to work. 

Location: Manjari, Belhekar Wasti

Key Responsibilities:

Telecalling (Inbound/Outbound):

• Contacting potential and existing customers based on provided leads to promote products and services.
• Handling inbound calls, addressing customer inquiries, and providing relevant information.
• Following up on leads and converting them into sales opportunities.
• Scheduling appointments for sales or service teams.

Service Feedback:

• Contacting customers post-service to gather feedback and ensure satisfaction.
• Documenting customer feedback and escalating any issues to the relevant department.

Data Management:

• Maintaining and updating customer databases with accurate information.
• Generating reports on sales calls, leads, and service feedback.
• Ensuring data integrity and confidentiality.

Inventory Management:

• Assisting in tracking and managing inventory levels of RO components and finished products.
• Generating inventory reports as required.

Quotation and Invoicing:

• Preparing accurate quotations for customers based on their requirements.
• Generating invoices for sales and services rendered.
• Maintaining records of quotations and invoices.

General Back Office Support:

• Providing administrative support to the sales and service teams.
• Handling basic office tasks such as filing, photocopying, and managing correspondence.
• Assisting with other ad-hoc tasks as required.

Qualifications & Requirements:

• Any Graduate.
• Proven ability to communicate effectively over the phone.
• Basic understanding of sales and customer service principles.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Prior experience in tele-calling or back-office operations will be an advantage.